Privacy policy
Privacy Policy
Last updated: May 17, 2026
This Privacy Policy describes how REGENEL by JunginGlobal Inc. (“REGENEL,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit our website, contact us, subscribe to our emails, or otherwise interact with us through our website.
Please read this Privacy Policy carefully. By using this website, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.
1. About This Website
The REGENEL website provides official brand information, product information, ingredient education, customer support resources, and links to purchase options for REGENEL products.
At this time, REGENEL does not process direct checkout through this website. Some products featured on this website may be available through third-party marketplaces or external purchase links.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect or process the following categories of personal information:
Contact information, such as your name, email address, phone number, and any information you choose to provide when contacting us through a form, email, or phone.
Email subscription information, such as your email address and communication preferences if you sign up to receive REGENEL updates.
Communications with us, including the contents of messages, inquiries, requests, or other information you provide when contacting customer support.
Device and usage information, such as your IP address, browser type, device information, pages viewed, time spent on the website, referring pages, and other information about how you interact with our website.
Cookie and similar technology information, which may be collected through cookies, pixels, tags, or similar technologies used to operate, secure, improve, and analyze our website.
If direct checkout becomes available on the REGENEL website in the future, we may also collect order, billing, shipping, transaction, and payment-related information as necessary to process orders and provide related services.
3. How We Collect Personal Information
We may collect personal information:
Directly from you when you contact us, submit a form, subscribe to emails, or otherwise provide information to us.
Automatically when you visit or use the website, including through cookies, analytics tools, and similar technologies.
From service providers that help us operate, host, secure, analyze, or improve the website.
From third-party platforms or partners, where permitted by law and where relevant to your interaction with REGENEL.
4. How We Use Personal Information
We may use personal information for the following purposes:
To respond to your questions, requests, and customer support inquiries.
To provide information about REGENEL, GrowPeak Prime, ingredients, product updates, and future launches.
To send marketing or promotional emails if you have subscribed or otherwise consented to receive them.
To operate, maintain, secure, analyze, and improve our website.
To understand how visitors interact with our website and improve the user experience.
To detect, prevent, and address fraud, security issues, technical issues, or misuse of our website.
To comply with applicable laws, regulations, legal processes, or enforce our terms and policies.
5. Email Marketing
If you subscribe to REGENEL emails, we may send you product updates, ingredient education, launch news, and other REGENEL communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at support@regenelbio.com.
Even if you unsubscribe from marketing emails, we may still send non-promotional communications, such as responses to your inquiries or legally required notices.
6. How We Disclose Personal Information
We may disclose personal information in the following circumstances:
With service providers that help us operate our website, manage email communications, provide analytics, maintain security, host our website, or provide customer support tools.
With Shopify, which hosts and supports our website and may process information as part of providing its services.
With business, legal, or professional advisors where reasonably necessary for business operations, legal compliance, or protection of our rights.
With government authorities, law enforcement, courts, or other third parties when required by law or legal process.
In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.
With your consent or at your direction.
We do not knowingly sell personal information in the ordinary meaning of the word “sell.” However, certain privacy laws may define “sale” or “sharing” broadly to include some online advertising or analytics activities. If applicable, you may have rights to opt out of certain data sharing activities.
7. Relationship with Shopify
Our website is hosted and supported by Shopify. Shopify may collect and process personal information related to your access to and use of our website in order to provide, secure, improve, and support the website and related services.
Information submitted through the website may be processed by Shopify and other service providers located in countries other than where you reside.
To learn more about how Shopify handles personal information, you may review Shopify’s privacy resources at privacy.shopify.com.
8. Third-Party Websites and External Links
Our website may include links to third-party websites, marketplaces, or external platforms.
If you click on an external link or complete a purchase through a third-party platform, your interaction with that platform is governed by that platform’s own privacy policy, terms, shipping, return, refund, and customer service policies.
REGENEL is not responsible for the privacy, security, content, operation, or policies of third-party websites or platforms.
9. Children’s Privacy
The REGENEL website is intended for use by adults, including parents and guardians. It is not intended for use by children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided personal information to us, please contact us at support@regenelbio.com so that we can review and delete the information where appropriate.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to operate the website, improve functionality, understand website usage, maintain security, and support analytics or marketing activities.
You may be able to manage cookie preferences through your browser settings or through any cookie preference tools made available on our website. Please note that disabling certain cookies may affect website functionality.
11. Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
12. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to access, know, correct, delete, or receive a copy of your personal information.
You may also have the right to opt out of certain uses or disclosures of personal information, including certain marketing communications or data sharing activities, where applicable.
To exercise privacy rights, please contact us using the contact information below. We may need to verify your identity before processing your request, as permitted or required by law.
13. International Transfers
We may transfer, store, and process personal information in countries other than where you live, including the United States, Canada, South Korea, or other countries where our service providers operate.
Where required, we rely on appropriate safeguards for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise privacy rights available to you, please contact us:
REGENEL Customer Support
Email: support@regenelbio.com
Phone: +1 (213) 514-5899
U.S. Office
REGENEL
3680 Wilshire Blvd
Ste P04
Los Angeles, CA 90010
United States