Refund policy

Return & Refund Policy

Last updated: May 2026

This Return & Refund Policy explains how returns and refunds work for products featured on the REGENEL website.

1. Direct Orders Through This Website

At this time, REGENEL does not process direct checkout, direct order fulfillment, or direct returns through this website.

If direct checkout becomes available on the REGENEL website in the future, the applicable return and refund terms will be displayed before purchase or made available through this policy page.

2. Purchases Through Third-Party Platforms

Some REGENEL products may be purchased through third-party marketplaces or external purchase links.

If you place an order through a third-party platform, that platform’s return, refund, shipping, delivery, and customer service policies apply to your order.

For order-specific return or refund requests, please refer to the platform where you placed your order.

3. Product Questions

For product, ingredient, label, or general brand questions, you may contact REGENEL Customer Support.

Please include any relevant product details, such as the product name, lot number, purchase platform, and date of purchase, if available.

4. U.S. Office Address

The U.S. Office address listed on this website is for correspondence and brand-related inquiries. Please do not send product returns to this address unless REGENEL specifically instructs you to do so in writing.

5. Contact Us

REGENEL Customer Support

Email: support@regenelbio.com
Phone: +1 (213) 514-5899

U.S. Office

REGENEL
3680 Wilshire Blvd
Ste P04
Los Angeles, CA 90010
United States